Terms of Service

Our personal data protection policy helps establish a relationship of trust between you and our services, allowing us to offer you a positive and fully transparent experience.

Through this policy, we are able to take your requirements into account and meet your expectations.

In order to respect your trust, YOUR NAME / COMPANY NAME guarantees, as a priority, the protection of your personal data and the confidentiality of our customers, hereinafter referred to as “Your Data”.

To ensure full transparency and to guarantee the secure use of our website YOUR WEBSITE, in all its available versions and related applications, hereinafter referred to as the “YOUR WEBSITE Site”, we provide information on how we process your data, so that our services remain aligned with the protection of your rights. In this way, we ensure the security, confidentiality, and integrity of your privacy and your data across all our platforms.

Our policy and our company guarantee that all necessary precautions are taken to protect your data against disclosure, loss, or alteration. This is why we provide you with all the information needed to easily understand how we process your data. Your data will only be retained for the time necessary for the relevant management and processing purposes. You may, of course, access and modify your data at any time, as it will be available in your personal account area on the YOUR WEBSITE Site.

For these purposes, we make every effort to comply with the applicable laws on data protection.

Accordingly, YOUR WEBSITE undertakes, through this personal data protection policy, to comply with the essential principles of the European General Data Protection Regulation and French data protection law, by providing you with information about the existence and methods of data processing applied here, your rights regarding your data, and the way these rights may be exercised. Information regarding possible transfers to third countries or recipients is also made available, as well as data retention periods and security measures.

Who are you?

When we refer to “you” in this personal data protection policy, it is because this policy directly concerns you as a customer of YOUR WEBSITE, if you have placed an order on the YOUR WEBSITE Site, as a customer who created an account without ordering products or services, or as a visitor who browsed the YOUR WEBSITE Site without creating a customer account or placing an order.

For what purposes do we process your data?

3.1 When do we collect your personal data?

Your personal data may be collected when you visit the YOUR WEBSITE Site using cookies, when you create a customer account, when you place an order for one of our products or services, or when you agree to subscribe to our newsletters by SMS or email.

Your personal data helps us improve your browsing experience on the YOUR WEBSITE Site and offer you a more personalized experience. It also allows us to process your orders, offer installment payment options, prevent fraud, issue refunds where necessary, and manage customer reviews.

3.2 Your browsing on the YOUR WEBSITE Site

In order to allow you to browse the YOUR WEBSITE Site, we process your data on the legal basis of your consent.

3.3 Processing your orders

To manage and process your orders, we use your data.

This data is used to manage mediation, customer relations, including through social media, after-sales service, distance selling, marketing and commercial prospecting activities for the YOUR WEBSITE Site, as well as order management, shipping, and delivery.

The performance of the contract between you and us is the legal basis for this processing.

The legal obligation of YOUR WEBSITE is the legal basis for processing data related to product recalls. Depending on the case, your consent or our legitimate interest is the legal basis for marketing and commercial prospecting activities. Your consent is the legal basis for the implementation of “flash” payment.

3.4 Installment payments

For orders eligible for installment payments and for certain customers, your data is processed in order to offer this payment option. The performance of the contract between both parties is the legal basis for this processing. However, your consent remains the legal basis for processing your banking data.

3.4.1 Klarna

In order to offer you Klarna payment options, we may transfer certain personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you qualify for these options and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna’s privacy policy.

3.5 Customer reviews

To share your reviews with our customers and visitors, and to allow you to leave a review on the YOUR WEBSITE Site, we use your data on the legal basis of your consent or our legitimate interest.

3.6 Payment recovery and fraud prevention

We use your data to enable payment recovery and fight fraud.

This also allows us to ensure payment security.

The performance of the contract between both parties and the legitimate interest of YOUR WEBSITE, as data controller, are the legal bases for this processing.

3.7 Advertising management operations of YOUR WEBSITE

The advertising management operations of YOUR WEBSITE are managed through the use of your data.

This allows us to expand our customer and prospect databases, manage technical maintenance and prospecting activities, commercial statistics and advertising campaign studies, update prospecting files, manage opposition lists for telephone marketing, send solicitations, organize contests, lotteries, or other promotional operations, excluding online gambling and games of chance.

The legal bases for the above are your consent or the legitimate interest of YOUR WEBSITE.

Where does your data go?

Your data is transmitted to several internal departments of YOUR WEBSITE.

It is not sent to third parties except in the situations described below.

To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or warranty and insurance services.

For installment payments, your data may be shared with providers such as payment and transaction centers, banks, call centers for business process management or customer experience management, or customer review management platforms.

The advertising management of YOUR WEBSITE may also involve sharing your data with advertising clients and advertisers.

Data retention

The data collected by YOUR WEBSITE is retained only for the time necessary to carry out the operations mentioned in paragraph 3 of this personal data policy.

Certain data collected by YOUR WEBSITE is retained for a defined period.

For prospects, data is kept in active archives for 3 years from the last contact with the customer. This data is accessible by the departments of YOUR WEBSITE. We do not carry out intermediate archiving of this data, except where it has administrative value for certain departments, such as litigation, in which case retention periods are determined by applicable limitation rules.

For orders, your data is archived in active archives for 5 years from the end of the customer’s order use, and then in intermediate archives for 5 years after the end of active archive retention. The same applies to customers.

Banking data is archived in active archives for the full validity period of the bank card, plus one day. No intermediate archiving is carried out for banking data.

Cookies, their use, and retention periods are detailed in paragraph 7 of this policy.

Exercising your rights

6.1

You have the right to request access to, modification of, and correction of your data.

6.2

You have the right to request restriction of the processing of your data.

Important note: to do this, you must dispute the accuracy of your personal data for the period necessary for us to verify its accuracy. You may also request restriction if you believe that our use of your personal data is unlawful and you request limitation of use rather than deletion.

6.3

You have the right to request deletion of your data.

If you request deletion of your personal data, YOUR WEBSITE may still retain it in intermediate archive format for the time necessary to comply with its legal, accounting, and tax obligations.

6.4

You have the right to object to the processing of your data for commercial prospecting purposes.

For email prospecting, you may request modification or unsubscribe from newsletters by clicking the “unsubscribe” link available in all newsletters, or by visiting the contact page of the YOUR WEBSITE Site.

For SMS prospecting, you may unsubscribe by sending “STOP SMS” to 36007, or by visiting the contact page of the YOUR WEBSITE Site.

6.5

You have the right to provide post-mortem instructions regarding the retention, deletion, and communication of your personal data.

In the absence of such instructions, your heirs may contact YOUR WEBSITE to access the use of this data in order to organize and settle your estate, close your account, or request that personal data processing be stopped.

You may also request that your data not be communicated to third parties in the event of your death.

6.6

You have the right to request data portability.

6.7

You have the right to withdraw your consent for processing based on this legal basis.

Important note: withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

6.8

You have the right to lodge a complaint with the competent supervisory authority at any time. In France, this is the CNIL: www.cnil.fr.

To exercise your rights, please send your request, including your email address, surname, first name, copy of your identity document, and postal address, to the data protection department of YOUR WEBSITE by email at contact@yourdomain.com and/or by post to YOUR WEBSITE.

We will respond within a maximum period of one month from receipt of your request.

Cookies

7.1 What is a cookie?

When you browse a website such as YOUR WEBSITE, it may, depending on your choices, place a text file on your device, such as a computer, phone, or tablet, through your browser.

This text file is called a cookie. During the cookie’s validity or storage period, it allows a website such as YOUR WEBSITE to identify your device when you visit again.

Only the issuer of a cookie can read or modify the information contained in that cookie.

7.2 What are cookies used for on YOUR WEBSITE?

Different types of cookies can be classified into categories. Some are issued directly by YOUR WEBSITE and its service providers, while others may come from third-party companies.

7.2.1 Cookies issued by YOUR WEBSITE and its providers

Several categories of cookies may be placed on your device when browsing our website.

7.2.1.1 Essential cookies

Essential cookies are necessary to access our website. For example, they allow you to place an order.

Without them, you may experience browsing issues and may be unable to place an order.

Essential cookies also allow YOUR WEBSITE to monitor its activity.

They may be placed on your device by YOUR WEBSITE or by its service providers.

7.2.1.2 Analytics and personalization cookies

Analytics and personalization cookies are not mandatory. They help facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and improve the organization of our website.

7.2.1.3 Advertising cookies

Advertising cookies appear in the advertising spaces of our website. Their purpose is to improve and optimize your browsing experience by displaying relevant offers and advertisements.

Advertising cookies target your expectations in real time and provide advertising content tailored to your current interests, based on your recent browsing history on other websites.

This helps avoid showing you irrelevant advertising content. At the same time, YOUR WEBSITE prefers to present its offers and advertisements to users who may be interested in them.

Advertising content may contain cookies issued by YOUR WEBSITE, its service providers, or third parties through the association of a cookie with an advertiser’s advertising content.

7.2.2 Cookies issued by third-party companies

Third parties using cookies on our website apply their own privacy policies. These cookies are not necessary for the use of our website.

7.2.3 Cookies issued by third-party applications integrated into our website

When browsing our website, we may include third-party applications that allow you to share content or your opinion from our site with others, for example when you click “share” or “like” buttons from social networks.

These social networks may identify you through these buttons, even if you did not use them while browsing the site. This may happen if, during your visit, you were simultaneously logged in or active on your social network account from your device.

We have no control over how these networks use your data or what data they have access to.

To learn more about how your data and advertising content are used, you can visit your social networks and review their privacy policies. These policies should allow you to manage your settings according to your preferences on each social network account you use.

Privacy policies of the social networks mentioned above:

Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google+: https://policies.google.com/terms?hl=fr

Regarding our advertising management, we remind you that all our advertising spaces may contain cookies from third parties, such as the advertiser behind the displayed advertisement or the advertiser’s third-party service providers.

These cookies may allow them, during their validity period, to display advertisements in spaces provided for third-party advertising, count the number of advertising contents displayed, measure audience and clicks, claim the amounts owed to them, and establish statistics. They may also know that your device previously visited another website containing one of their advertisements, and may therefore target and personalize their content accordingly.

7.3 Options offered by your browser

Your browser offers many options that you can adjust according to your preferences. Through these settings, you may accept or refuse cookies on your device.

If you choose to accept cookies, they will automatically be stored on your device when you visit websites or content containing cookies.

Depending on your preferences, you may activate a reminder asking whether you accept or refuse cookies before they are stored, or refuse cookie storage each time.

However, it is important to note that the choices you make in these settings may affect or alter your browsing experience on the Internet or on certain websites or services that require cookies, such as placing an order on our website.

If you choose to refuse cookies or delete cookies already stored, we disclaim any responsibility for the consequences of reduced functionality of our services resulting from our inability to store or access cookies necessary for their operation.

7.3.1 How to choose your options depending on your browser

Different options are available depending on your browser. To learn more, please consult your browser’s help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

Transfers outside the European Union

Most of the time, your data is stored within the European Union.

However, when our service providers are located outside the European Union, we may share some of your data with third countries, including countries for which the European Commission has not issued an adequacy decision.

In such cases, we take the necessary steps to ensure that such data sharing complies with applicable regulations and that your privacy and fundamental rights are protected, for example through the use of European Commission contractual clauses.

The data protection department may provide you with more information about data transfers upon request.

Security measures

Through the technical and organizational measures we implement, we ensure a level of security appropriate to the risks to the rights and freedoms of individuals. To do so, we take into account the nature, scope, context, cost, state of knowledge, purposes of processing, and identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, reflecting our commitment to security.

Profiling and automated decision-making

Due to the automated processing we use, such as profiling, you may be subject to legal effects that affect you.

This is necessary for entering into or performing the contract between you and us.

This allows us to offer and carry out automated customer identification and “payment in 4 installments”. This process is based on the analysis of different variables related to product type, services ordered, or customer profile.

If the risk is statistically assessed as too high, such as fraud or non-payment risk, this payment method will not be offered.

However, if you wish, you may request human intervention, even though decisions are automated. You may also express your point of view and/or object to the automated decision.

Policy updates and revisions

Our personal data policy will be updated whenever necessary to remain compliant with applicable data protection regulations, and at least every three years.